Support
Last updated: March 23, 2026
Having trouble? I want to help. That's literally why I made this thing.
Common Questions
My alarm didn't go off
Make sure the App has notification permissions enabled in Settings > Notifications > Wake Up, It's Jeff. Also check that your iPhone isn't in a Focus mode that blocks notifications. AlarmKit alarms require iOS 26 or later.
I can't hear Jeff's voice
Check that your iPhone's ringer volume is turned up using the physical volume buttons on the side. Alarm sounds use the ringer volume, not the media volume. Also make sure your phone isn't on silent.
How do I manage my subscription?
Go to Settings > your name > Subscriptions on your iPhone. You can change or cancel your Jeff Premium subscription there. Changes take effect at the end of your current billing period.
Is Jeff a real person?
Yes. I'm a real human being. I record every alarm clip, affirmation, and wind-down reading myself. No AI, no voice synthesis, no cloning. Just me, a microphone, and a genuine desire for you to have a good morning.
What iOS version do I need?
Wake Up, It's Jeff requires iOS 26 or later. AlarmKit, the framework that powers reliable alarm delivery, is only available on iOS 26+.
Contact
Can't find what you're looking for? Reach out and I'll get back to you as quickly as possible.
App Information
- Developer: Big Fat Brain Inc.
- Category: Lifestyle
- Requires: iOS 26.0+
- Price: Free, with optional premium features